We are committed to reviewing and improving our services regularly, so if you have a moment and would like to tell us more about your experience today (and how we could improve), please comment below:
Hats off to Kristian from PROVIDERplus who provided me with a tour today. His navigational guidance was easy to follow, he referenced specific areas of my interests and needs, he's following up a specific query I had and was just an absolute pleasure to engage with. Hats off also to Will who I find is extremely motivating in his presentations. It gives me an elevated level of confidence when I get to engage with individuals such as these two guys!
Had an encounter with Dot. Highly professional. Attention to detail. Answers questions promptly. Guided us carefully on how to navigate through the application. What an asset to the company. Highly recommend PROVIDERplus to anyone who requires the services.Lucy
Provider plus are good at what they do, they are helping me from day one for my registration.I dealt with Dorothy Jenkins, she was very helpful, informative and detailed. She has helped me with all the information that i needed, looking forward to keep working with Dot.Highly recommend Dorothy Jenkins
The Best consultant you can find:These are not mere words. If you are looking for well knowledge consultant with right acumen, it will be Melanie. She understood our strength and challenges and worked with us on a purposeful engagement rather than "One size fit all" approach. Melanie has been with us on each part of the process, permeating a happy journey. Ingenious.If there was a rating for each of the categories, It will be 5 out of 5* Approachable* Punctual* Clarity and to the point* Attention to detail* Purposeful and Outcome focusedAnd all of above plus more with a great smile, always.
Highly recommended!From day one, Melanie has been there – above and beyond – in every aspect in our journey. Every bump in the road, Melanie was there to hold our hand. And some of the stuff she did was not in the service agreement. Highly knowledgeable, professional, patient & helpful. Every other tiny aspect, she was there for us. She held our hand until the finishing line. She is simply excellent. I cant thank enough for her services.
I’m really happy with the VIP service I’ve received from Provider Plus! Dot Jenkins is an amazing consultant. She was very informative and supportive and answered all my questions.Thank you so much, Dot, for all your help! 😊
Provider Plus were fantastic in helping us navigate this process. Our service found them to be professional, responsive and it was an easy choice to use the VIP service, we will continue to seek guidance from Provider Plus as we move forward from here. Special mention to Dot (Dorothy) who was amazing to work with!
Dot was very helpful in guiding me through the NDIS provider application. She followed up on pending issues and provided sound advise.I would highly recommend Dot to any prospective client.
Dealt with Dorothy Jenkins from provider plus and it was a great experience.She has great knowledge and knows her stuff really well and thanks to her this difficult task of registration became quite easy.Thank you for all your helpHighly recommend 👍🏼
I had a consultation with Kelly Pont and she was extremely helpful. She answered all my queries in regards to our upcoming audit - which I had been nervous about as it was our first audit. I felt so confident after speaking to Kelly. Highly recommend!
Leigh and Melanie have been awesome. My business circumstances changed after I registered to be a VIP member with Provider Plus and they were really helpful and responded quickly to ensure I had everything I needed to be prepped for audit. It took me over 12 months to take the leap of faith and set up my business as I thought it would be a huge process to get ready but they made it so easy!
Working with Pam C has made our experience with Provider Plus much more satisfying than in the past. Pam is highly responsive to our requests, ensuring an outcome occurs within the week. Pam's communication with us has been reassuring and efficient. Her customer service skills have been impeccable. We look forward to continuing our working relationship with Pam.
Pam is awesome, great customer service, knowledgeable, very polite, great personality. The attention to detail provided by Pam was impressive and her customer service skills are excellent. She is a fine ambassador for the company. Definitely knows her business. The support we received was thorough and timely and our issues was addressed with a single interaction. Will continue to use this company
Had the best experience with Kylie McKay. She is very supportive, helpful and responsive. You really know you're in good hands. She is spectacular and made the process really easy for us. We highly recommend her.
Some of consultants from Provider Plus are patient, knowledgeable and good at active listening during my consultations via zoom meeting.Specifically, Melanie is a nice and friendly registration consultant which gave me a good impression. And I appreciate it for her help.
We are so grateful for the outstanding support we have received from our registration consultant Pam Clerici. Pam was approachable, knowledgeable and so patient despite my multiple queries! She provided us with valuable information through video calls and email. We are about to have our audit and feel so much confident! Thank you Pam
Very happy with the guidance and zoom meetings provided by Amy Swan. The instructions are clear and concise and she is also prompt with her follow up on email instructions with further links to assist with the journey I am embarking on. I would definitely recommend PROVIDERplus for those who wants to be registered as an NDIS provider of any kind. I would be totally lost as a newbie without the guidance and assistance along the way. Thank you PROVIDERplus and keep up the great work!
We at TAG 5 found our Consultant Pam to be highly professional and very knowledgeable in our pre-audit meetings. She was always calm and reassuring, telling us that we were on track for a successful audit. Renee was also very accommodating and friendly in all of our communications.
Amy assisted us through the process with skill and efficiency. She responded quickly when we became a little confused, to overcome any of our issues. Capacity Building Solutions remains a VIP member and appreciates having support just a quick contact away.
Thank you PROVIDERplus for assisting me with every single form that i required to pass my Certification Audit. I cannot recommend you enough!! In particular Pam who did my pre audit support meeting, thank you for being so forth coming with information, you gave me all your attention you did not seem rushed you went above and beyond, I went into the audit a lot more confident after my consultation with you, 5 stars from me!
I was lucky enough to have Amy Swan go through the audit process with me. She was professional in all dealings, and helped me through a tricky situation in regards to the support item I was applying for. Amy kept up constant communication and gave me alternative options when my first choice of support items didn’t work out. I was very happy with Amy’s work and would gladly recommend her to anyone going through the NDIS audit process. An absolute pleasure to deal with.
Provider Plus is such a supportive company. Everyone we have spoke to has been so approachable and helpful. We feel so supported and stressful since we have Provider plus on our side.
We were very positively helped by Provider Plus via Melanie. I was able to book times with her at ease. The sessions were quick, effective and informative.
very reliable personal, friendly and professional. So far staff had been great with every meeting that had been scheduled. always on time with a great knowledge of the product they promote.
No words can express how grateful I am. These guys are amazing and very responsive. They delivered as promised. My case was urgent and Leigh one of the consultant was absolutely professional and responsive to my request! He made sure I had my pack ready by the time I needed it. To say the least, my pack was good quality and was quite comprehensive. If you are looking for stress free professional people to help with policies and audit preparation I would highly recommend these guys, totally worth it! You wont be disappointed. Keep up the good job!!!!
Extremely happy with the service that I have received from Provider Plus in preparation for our audit. The information that I have received and the up to date knowledge really supported us to receive a successful audit. Special thanks to Amy and Kylie who have been a wealth of information. Am also loving the weekly 12pm Wednesday Q&A with Tania and Will. Thank you again Provider Plus.
Leanne is on the ball, knowledgeable and timely. You can set your clock by her! What I liked is when she advises you every step of the way, what to expect and the choices you have.
I am new to NDIS and Amy has been very helpful in getting me started with the registrations. She is very friendly and gives so much info on what to do next. She even linked me up with the necessary people. very efficient in her work. I was surprised she did all the forms for me and is always there to help. Amy you are an asset to Providerplus.
I am grateful for having White Glove Service support me in the NDIS audit process. Without Kylie Helou's assistance and guidance, I would not have been able to effectively prepare for the audit. I am glad Kylie was appointed to help me through as her attention and response to my queries have been timely. I definitely recommend this service.
Am happy with their services, they respond quickly to my questions and are respectful to me and knowledgeable. They take the time to help me understand things. I am very happy with Melanie and Kylie, they have been very helpful and supportive and I really appreciate their services.
Provider Plus is an amazing service. The support and content is exceptional and you must listen to the weekly live streaming or catch up on Instagram. Thank you team you are amazing.
Kylie was very knowledgeable and professional in her interactions. She was very good and I am very pleased with her level of competence in explaining various queries about SDA.
I have found Renee Lynch to be very approachable and she builds a good rapport with her clients. Renee has provided myself with the relevant information and excellent support that has enabled my business to prepare and successfully pass the stage 1 & 2 audits Brad Trace- Caring Support Matters
We have found our dealings with PROVIDERplus to be exceptional, it has been the best money we have spent on a membership. the staff are helpful and knowledgeable. I would whole heartedly recommend them to anyone in the Disability sector
Pam and Angel are amazing, they are very supportive. Pam explained the audit process very well, guiding me step by step. Now I am waiting to go through the second audit. I will recommend anyone who wants to register as an NDIS Provider to speak with Provider Plus guys. They are amazing
To Melanie Dean, we really appreciate the quality services for our NDIS registration. Your communication was timely and your adapted to changing dates from our request quickly.
I would highly recommend PROVIDERplus for anyone considering becoming a registered provider. The team at Provider Plus are very responsive and supportive. I recently had a consultation with Kylie who was highly knowledgeable and provided useful advice. I would definitely recommend Kylie for your audit support.
My experience has been great. Have received the assistance I requested in a timely manner and always happy to provide more help when required.My encounters with all the members of the team have been great! Professional, responsive and very knowledgeable.
Pam and the rest of the team have been absolutely amazing. Very helpful and very quick to respond to requests. She even took on board sorting out additional policies for me, even when she was meant to be off. I highly recommend Provider plus.
My auditor said that Provider Plus have by far the best documentation. I found the process easy and helpful. They were great when change was needed and did everything in record time. And absolutely no issues with the polices and procedures they produced!
My experience has been great. Have received the assistance I requested in a timely manner and always happy to provide more help when required.My encounters with all the members of the team have been great! Professional, responsive and very knowledgeable.
Pam has been absolutely lovely. Response time has been excellent. Questions clarified, and I appreciate her transparency. Great value for the money I have paid. All the information on the website is very helpful and relevant also, if you are a member.
Excellent support right from Day 1. Very helpful and highly recommended for new NDIS providers especially with navigating the registration audits and achieving business potential. Our queries were always responded to in a timely & professional manner. Their subscription service is definitely worth it as it provides access to loads of useful information and 1:1 consultation with the experts.
Great service and very helpful. Made it through the Stage 1 Audit within 24 hours, comment made by auditor that it was one of the best applications he has seen. Still waiting on the Commission but can’t see any problems.
Have recently worked with Provider+ on our re-accrediation for the NDIS. They are so easy to work with and are more than willing (and capable) of making the process seamless and easy to manage. Kylie was easy to deal with and ensured that we were trained and prepared for our upcoming re-accrediation. Certainly a worthwhile investment to ease the stress and paperwork as part of the re-accreditation process. We wouldn't have been able to do it successfully without them.
Wow I can't thank you enough amazing Pam & the amazing team.. for surporting efficent responces & assisting with every request for my 1st over whelming auditThanks a million.. 🤣💐🤗I really could have done it without U, Angel & team.. 🤟 ( I love u) guys💐💐bless you guys
Hi there,Provider Plus has made the process to become an NDIS approved provider an amazing and enjoyable experience. Provider Plus website was easy to navigate and Pam and her team have been EXTREMELY helpful, accessible and friendly, answering any type of question that we through at them. If they were unsure themselves, they held accountability and promptly answered via email, phone or text. Their quality documentation has seen our Audit pass 100% compliant 1st time round.We would like to thank you Provider Plus for all your hard work and dedication to help start/create our business. As a VIP member we look forward to progressing our business with you.We would absolutely refer your services to up and coming providers.
Provider Plus is literally the encyclopedia for kids on NDIS.The website has so much helpful information in it, many links that give you step by step guide to becoming an approved provider. I am at the registration stage only, yet I am already very comfortable with the site. Definitely recommend a tour with Renee! She is super knowledgeable and extremely passionate about genuinely helping providers to succeed!Love the team and the website, and I highly recommend it.💯
Great quality service in a very professional manner. Prompt response to all en queries. All documents were prepared in very organized manner and everything required was covered. Pam provided exceptional support to us through out the process.
Pam has been amazing and she has helped me a lot through out the process. She was always there and ready to answer any questions I had. I really recommend ProviderPlus If you want your work to be done smoothly.
Thank you provider Plus. You provided an excellent support that made the process so much more manageable. Pam, you have have been particularly helpful and prompt to respond to all my questions.thank you again excellent service
I have been a member for just over 2 months with Provider plus. Provider plus have been clear, methodical and very helpful. I have attended 3 webinars now. The last two being session 1 and 2 of the Launch Pad Series. I find the seminars very useful, informative and focussed. They also have people who have real life experience to validate and share. Keep up the good work.
ProviderPlus provides a personable and knowledgeable service ensuring you have all the information required for your audit. Fully preparing you and making the process streamlined and seamless.
It has been a great experience working alongside Provider Plus! Our registration consultant Melanie Dean has been fantastic, she was helpful and supportive in the process of completing our NDIS registration. The staff are responsive and able to provide guidance and I would recommend them highly. Thank you Provider Plus from the team at City Psychology
They are very helpful. Provider Plus give information quickly when asked.A lot of their webinars have been informative, positively impacting all of Spinal Home Help's NDIS services.
Cronulla Nursing Services are so grateful to have had Provider Plus assist and guide us through the Audit and Certification Process and, knowing that we now have ongoing support with our VIP membership is very reassuring.We felt that the polices, templates and support were comprehensive and fit for purpose with a real focus on what we do as a Company and Service.Pam was amazing. Communication was always prompt and no question too difficult/silly. We felt well prepared and quietly confident going into auditing process and received great feedback from our Auditors.Thank You Pam and Provider Plus
I was apprehensive that as a sole trader I would be dismissed as unimportant in the client hierarchy, but Pam in particular has always been really helpful, amazingly patient and at all times professional. It as made a very daunting exercise less overwhelming.
provider plus is very responsive, even when they may not have the answer because it's not within their mandate they are always there to encourage you and help you stay positive.
It has been a pleasure to do business with Provider Plus! Our registration consultant Pam Clerici has been fantastic, so helpful with every question i have had. I would not hesitate to recommend Provider Plus.
I'm so happy with the support and resources I get with my Provider Plus membership, and the content of the 3 Months to Thrive program is first class. I do not hesitate to recommend Provider Plus!
We would like to thank the team at Provider plus for their support through the process. Pam was in constant touch with us and gave us really quick and helpful responses to our queries in addition to simplifying the process for us. Highly recommendable.
Pam and the rest of the team have been absolutely amazing. Very helpful and very quick to respond to requests. She even took on board sorting out additional policies for me, even when she was meant to be off. I highly recommend Provider plus.
Joining Provider Plus to support my journey in treating NDIS patients was one of the best descisions I could have made. They made the process so much easier and provided me with all the policies and tools for a successful application and audit.
The Three Months to Thrive program has given the the confidence to take the lead in my own business. I have learnt about what the most important aspects of running an NDIS business and have been put in contact with other businesses that can support me in the areas that I'm not an expert. Highly recommend this program.
