Outsource it
Virtual Quality Manager

Virtual Quality Manager

Never spend time worrying about your NDIS compliance again, leave it to the experts.

When you devote your time to helping others, finding time for your own business can be a real challenge.

Provider+ offers a fully outsourced option for those businesses who want their NDS compliance handled for them by experts. Free yourself up to focus on the things you’re brilliant at, and we’ll do our thing. 

You can expect:

Virtual Quality Manager - Standard Services

Our Virtual Quality Managers work as part of your team and can provide the following support.


+ Build an annual internal audit schedule
+ Monthly compliance meetings
+ Quarterly participant file sampling
+ Quarterly staff file sampling
+ Quarterly complaint and incident register review
+ Quarterly complaint and incident reporting data
analysis and findings report
+ Quarterly compliance report
+ Quality assurance query responses
+ General consultation – up to 2 hours per month
to answer all of your compliance queries


Virtual Quality Manager - During Your Audit Cycle

We can help you with your audit cycle.   

6 months prior to audit

+ Internal Audit & Report
(identify all the risks of non-compliance)
+ Internal Audit evidence mapping document
+ Internal Action Plan
+ Staff meetings
+ Internal Action Plan project management
+ Monthly progress report

3 months prior to audit

+ Auditor engagement 
+ Auditor documentation
+ Weekly meetings for the 6 weeks prior to audit

Audit day

Your Virtual Quality Manager will:
+ Remotely attend your opening and closing audit meetings
+ Be available to answer compliance and quality related queries

Post audit

Your Virtual Quality Manager will liaise with your Auditor on:
+ Areas of non-conformance
+ Areas requiring Corrective Action and manage the plan
+ Team debrief post-audit

We’ll take away the stress and support you through the NDIS. Let’s chat.