As an NDIS provider, it is important to keep track of not only the state of the services you provide, but also the progress of the NDIS participants receiving supports from you. This involves the thorough measuring of outcomes of the various participants benefiting from your service provision, in line with their plans and objectives. It is expected that from time to time, the NDIA may request you as a provider to have certain reports regarding your collaboration with your NDIS participants.
All NDIS participants are required to have a plan revolving around their goals and objectives in building the skills to participate in their communities and in employment with a view to independence in the long run. Part of the measures in place to ensure that participants are receiving the necessary support that they need to achieve their goals is through record keeping in the form of measured outcomes and reports.
Importance of Measuring Outcomes and Reporting
Every 12 months, every NDIS participant gets to review their plan with the NDIA with regard to their goals and objectives. Note however that this time period is not set in stone, as it can vary from one participant to another depending on their individual circumstances. It is during this review that the progress participant during their time with the NDIS is assessed, and changes are made as necessary.
It is within this period of review that the NDIS may require a provider to submit certain reports to the participants, clearly demonstrating the outcomes that were achieved as a result of the support provided. As part of the terms and conditions involved in being a registered NDIS provider, all interactions regarding the provision of services for the support of a participant should be carried out under the NDIS Service agreement entered into by both parties.
Under this service agreement, participants are required to keep records of the measured outcomes and progress of each participant during the entirety of the time of provision of supports. These records will be then requested as reports that will be used in the review of a participants plan.
A lot can happen under the review depending on the nature of the reports submitted by the provider. In some cases the plan funding may change. For instance, increased economic and social participation by a participant may lead to them requiring less support and as a result during the plan review the funding may decrease over time.
supports. These records will be then requested as reports that will be used in the review of a participants plan. A lot can happen under the review depending on the nature of the reports submitted by the provider. In some cases the plan funding may change. For instance, increased economic and social participation by a participant may lead to them requiring less support and as a result during the plan review the funding may decrease over time. All in all as a registered service provider, measurement of outcomes and reporting is a crucial part of the process of provision of supports. It not only assists in the review of participants’ plans, but also helps the NDIA track its own progress over time as part of the general growth of the program
