Australian Quality Certification

Australian Quality Certification Pty Ltd (trading as Australian QC) operates as an NDIS-approved quality auditor committed to delivering superior quality assessment processes for applicant and registered National Disability Insurance Scheme providers against applicable NDIS Practice Standards including Provider Registration and Practice Standards and Worker Screening requirements. Their organisational values centre on upholding excellence through unwavering commitment as an NDIS-Approved Quality Auditor whilst promoting diversity and ensuring superior quality assurance across various cultures.

The organisation's comprehensive approach to NDIS auditing encompasses both Verification and Certification assessments, taking NDIS Quality Indicators and other relevant matters into account when assessing compliance with NDIS Practice Standards. Their audit assessment processes and procedures create an environment where NDIS providers feel safe during the audit process, enabling open communication in preferred languages and utilising interpreters when necessary to ensure cultural appropriateness and accessibility.

Australian QC provides detailed guidance for providers navigating the audit pathway determination, noting that providers are eligible for Verification audit pathways when all selected registration groups fall under the Verification category, whilst providers undertake Certification audit pathways when any Certification registration groups are included in applications. Providers implementing restrictive practices under Module 2A are included in Certification audit pathways regardless of registration groups applied for, ensuring appropriate assessment depth and rigour.

Their service offering extends to specialised audit pathways including Modified NDIS audit processes for residential aged care providers supporting NDIS participants, with comprehensive support for organisations transitioning from different certification bodies to Australian QC. The organisation maintains strict independence standards, never offering consultancy services to companies or individuals whilst ensuring all employees and contractors document current and past relationships with companies to avoid conflicts of interest. Australian QC's certification and verification processes include designated timeframes for corrective actions when non-conformities are identified, with Minor non-conformities requiring completion within 18 months and Major non-conformities within three months, supporting providers through comprehensive improvement processes.