BSI Group (Australia and New Zealand)

BSI Group operates as one of Australia's leading certification bodies for disability and human services, bringing over 15 years of experience conducting assessments against Disability and Human Services Standards across Australia. As an Approved Quality Auditor for the NDIS Practice Standards, BSI provides comprehensive Verification and Certification assessments supported by auditors who possess extensive knowledge and experience in the disability services sector, ensuring deep understanding of both regulatory requirements and practical service delivery challenges.

The organisation's approach to NDIS auditing reflects their position as a JAS-ANZ accredited certification body, combining international expertise with local knowledge to deliver world-class auditing services. BSI's comprehensive service offering covers both Commonwealth and State funded human services programs, with significant expertise built through years of collaboration with disability service providers across diverse organisational types and service delivery models.

BSI's auditor competency framework ensures all auditors possess extensive experience in both human services and quality assessments, with competency, experience and knowledge closely assessed and monitored by BSI management. All auditors complete specialised NDIS Practice Standards training delivered by the NDIS Commission, ensuring current knowledge of regulatory requirements and assessment methodologies. The organisation assigns clients unique technical requirement codes used to match auditors to audits based on skill mix, ensuring auditors are optimally positioned to conduct thorough and effective assessments.

Their service delivery model includes dedicated Client Service Officers assigned to each organisation, providing comprehensive support throughout the certification journey whilst maintaining transparency about process requirements and timelines. BSI's commitment to adding value to business operations, service delivery and overall strategy ensures clients receive not just compliance assessment but strategic insights that support sustainable business development and enhanced participant outcomes.

With teams located throughout Australia, BSI maintains local resources and experience needed to understand unique regional requirements whilst providing consistent national service quality. Their comprehensive audit approach helps organisations not only meet NDIS requirements but exceed them, building reputation and trust within the disability services community through demonstrated commitment to quality and safety excellence.