Citation Certification

Citation Certification operates as an Approved Quality Auditor providing comprehensive NDIS auditing services across Australia, drawing on over 30 years of combined experience through the strategic merging of Best Practice Certification and QMS Certification Services. This heritage positions them as one of Australia's most respected accredited certification bodies, with proven track record in JAS-ANZ accredited certification services and deep expertise in NDIS certification processes.

The organisation's approach to NDIS auditing maintains a simple and effective methodology combined with continued commitment to business excellence and comprehensive understanding of management system standards that sets them apart from traditional certification approaches. Citation's comprehensive service offering supports businesses throughout the complete NDIS registration process, from initial application through ongoing compliance management and renewal requirements.

Their auditing methodology encompasses both verification and certification pathways, with verification audits designed for providers delivering lower-risk or less complex supports and services, conducted as desktop audits reviewing documentation against four key outcomes within the Verification Module of NDIS Practice Standards. Certification audits address providers delivering more complex or higher risk support activities through comprehensive two-stage processes including off-site Stage 1 audits reviewing documented evidence and policies, followed by Stage 2 on-site audits involving comprehensive observation and interviews.

Citation Certification's commitment to client support extends throughout the complete audit journey, ensuring simple and straightforward NDIS audit processes whilst working alongside providers to complete registration applications successfully. Their experienced team provides comprehensive guidance covering all aspects of NDIS Practice Standards, helping providers understand requirements whilst building sustainable compliance frameworks that support long-term business success.

As part of Citation Group, clients can access additional workplace compliance resources supporting broader business requirements beyond NDIS certification, providing integrated approach to regulatory compliance and business development that maximises efficiency whilst ensuring comprehensive coverage of all relevant regulatory obligations.