DNV Business Assurance Australia
DNV Business Assurance Australia operates as Approved Quality Auditors (AQA) appointed by the NDIS Commission, providing trusted NDIS audits designed to ensure providers meet NDIS Practice Standards whilst helping maintain high-quality care and fostering trust throughout the disability support system. Their comprehensive approach to NDIS auditing demonstrates commitment to supporting the National Disability Insurance Scheme's mission of enhancing quality of life for Australians with significant disabilities through connection with essential support services.
The organisation's expertise extends to tracking providers' compliance requirements and managing them proactively, enabling providers to focus peacefully on caring for participants whilst maintaining confidence in regulatory compliance. DNV maintains regular liaison with the NDIS Commission ensuring the market meets highest standards of dynamic regulatory requirements, demonstrating their commitment to staying current with evolving regulatory frameworks and supporting system-wide quality improvement.
DNV's audit team comprises highly experienced auditors proficient in various languages, making the audit process smooth and client-centric through multilingual capability that ensures seamless experience for diverse service providers regardless of location or language barriers. This cultural competency reflects their understanding of Australia's diverse disability service provider landscape and commitment to inclusive service delivery that respects cultural differences and communication preferences.
Their comprehensive approach to NDIS assessments encompasses both verification and certification audits, with verification audits designed for providers delivering lower-risk or less complex supports conducted off-site, focusing on documentation review and evidence of professional qualifications, human resource management, incident and complaints management, and risk management. Certification audits provide more detailed assessment for providers offering higher-risk or more complex services, including on-site assessments, interviews with staff, participants and families, and thorough reviews of policies, procedures and records.
DNV's assessment process framework includes initial audits conducted at registration, mid-term audits scheduled approximately every 18 months to verify continued adherence to standards, renewal audits required every three years providing comprehensive reassessment of compliance and service quality, and additional audits when significant operational changes arise or when the NDIS Commission identifies potential compliance issues. Their rigorous approach ensures participants and families can depend on NDIS for consistent and trustworthy services whilst supporting providers in delivering safe, effective, and high-quality support.