Institute for Healthy Communities Australia Certification
Institute for Healthy Communities Australia Certification (IHCA) operates as a not-for-profit approved quality auditor specialising in human services auditing across Australia, bringing 35 years of experience supporting organisations in the health, community and support sectors to continuously improve their quality standards and provide better service for their customers. Their positioning as one of Australia's leading institutes for quality standards places them at the forefront of industry expertise, performance and innovation within the certification sector.
The organisation's specialist knowledge in health, community and support services enables them to truly understand client businesses, providing expert guidance throughout every step of organisational journeys whether focussed on growth or sustainability. IHCA's comprehensive approach encompasses preparation, maintenance and continuous improvement of quality systems and practices, ensuring clients receive integrated support that addresses both compliance requirements and strategic business development objectives.
As a JASANZ accredited conformity assessment body, IHCA undergoes regular independent review ensuring clients can trust their certification processes and outcomes. Their human-centred organisational approach ensures values sit at the heart of everything they do, feel and say, reflecting in client experiences and demonstrated through high levels of repeat business and client satisfaction.
IHCA's comprehensive NDIS audit services include both verification and certification pathways, with 30 years of experience assessing disability service providers. Their verification audit process requires providers delivering lower risk, less complex services to provide documentation including insurance details, evidence of appropriate staff qualifications and skills, and membership of relevant professional bodies. Certification processes operate over three-year cycles encouraging organisational focus on continuous quality improvement and organisational learning.
The organisation's technical professionalism and dedication to specific client needs ensures they remain available to answer questions whilst bringing new levels of expertise to address unique challenges. IHCA's commitment to excellence extends through comprehensive audit processes including document review, Stage 1 and Stage 2 assessments, and ongoing mid-term audits ensuring sustained compliance and continuous improvement throughout certification cycles.