Intertek SAI Global
Intertek SAI Global operates as one of Australia's leading certification bodies for disability and human services, positioning themselves as the market leader in NDIS compliance audits whilst supporting Service Providers with comprehensive NDIS Certification and Verification Services. With teams located throughout Australia, they provide local resources and experience needed to understand unique requirements whilst helping providers through certification and verification processes and identifying opportunities for continual development and improved performance.
The organisation's comprehensive approach to NDIS auditing ensures qualified and trained auditors possess good understanding of both industry requirements and NDIS Practice Standards, supported by competency assessment processes that allocate appropriate standards and specific codes to auditors based on their qualifications and experience. Their systematic approach to auditor allocation includes organisational coding based on Registration Groups and Modules requiring auditing, with systems matching competent auditors to appropriate audit assignments.
Intertek SAI Global's auditor qualification framework includes police checks, Working With Children Checks and regular performance reviews, including on-site witnessing of audit work as part of their comprehensive auditor management processes. To ensure auditors remain competent in auditing NDIS Practice Standards, NDIS registration groups and specific NDIS Practice Standards Modules, they conduct ongoing competency assessments and allocate appropriate standards and codes to qualified auditors.
Their comprehensive audit services encompass both verification and certification pathways, with verification audits consisting of desktop audits of organisational documents and records conducted off-site for organisations providing services in lower risk registration groups. Certification audits involve comprehensive two-stage processes consisting of desktop stage 1 audits and on-site stage 2 management system audits, with organisations requiring mid-cycle surveillance audits and re-certification audits every three years.
Intertek SAI Global's audit methodology includes three key requirements for conducting audits: ability to access system documentation such as policies, procedures, and instructions; ability to access files for participants and staff; and ability to conduct interviews with staff and participants. All audit components can be conducted on-site with processes ensuring safety of providers, staff and participants, or remotely via telephone and computer technologies when circumstances require flexible delivery approaches.
The organisation's commitment to meeting compliance requirements, building sustainable business practices, and keeping clients front of mind ensures comprehensive support throughout the audit process whilst maintaining focus on participant outcomes and service excellence. Their expertise in supporting Service Providers extends beyond basic compliance assessment to strategic business development that supports long-term sustainability and enhanced participant experiences.