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NDIS Providers Assisted since 2017
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Our Mission is to assist NDIS Providers to run high quality, compliant and successful NDIS businesses.

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Need assistance with the NDIS registration process? We have a range of solutions to support your registration with the NDIS Commission.


PROVIDERplus runs webinars, events and training programs each month for NDIS providers to better understand the ever changing NDIS landscape. Click here to view and register for our events.

Audit Support

If you are preparing for your NDIS Commission audit and want us to review your current policies, conduct an internal audit, assist with rectifications at audit or just want some guidances on the audit process, PROVIDERPlus has a range of Audit support and preparation services and training programs.

Knowledge Base

Looking for the latest news and information on the NDIS? View our extensive library of resources.


The NDIS Code of Conduct for Providers

NDIS Code Of Conduct Training

The NDIS Code of Conduct training is intended to ensure a safe and ethical delivery of support and services to those with a disability. It sets out a number of rules that outline standards of behaviour that are socially and morally acceptable.

The code focuses on providing equal human rights based on informed consent, trust, safety, competence, accountability, preventing misconduct and responding to misconduct. These are intended to protect the rights of vulnerable individuals and ensure they are safe.

NDIS Code of Conduct Training Relevant to You

The NDIS Code of Conduct is for workers and applies to those who are employed by:

  • registered and unregistered NDIS providers
  • any community partners of the NDIA (LAC and ECEI providers)
  • providers of Commonwealth Continuity of Support Programme services for those over 65
  • the NDIS Commission itself
  • any organisation providing activities, linkages and information to people with disability; this can include equipment suppliers, builders and gardeners.

Such workers and providers are required to:

  • have regard to the privacy of people with disability
  • respect their rights to self-determination, decision making and freedom of expression in line with laws and conventions
  • provide services and support carefully and skilfully and in a safe and competent way
  • behave in an honest and transparent manner and with integrity
  • take reasonable steps to avoid acts of violence, abuse, neglect, sexual misconduct and exploitation, and to respond to any forms of such misdemeanours
  • raise concerns on any matters that could impact the safety and quality of support provided to disabled people and act on any concerns that arise.

Why NDIS Code of Conduct Training is Important

Since the Code of Conduct of the NDIS aims to make sure that all participants in the scheme receive high quality support and services, and are kept safe, it is not optional. All providers have to ensure their workers conform to the code and there are serious penalties if they fail to do so.

Minor breaches of the code may result in a warning and a requirement for those involved to undertake NDIS Code of Conduct training. Breaches that are more serious can be punished by workers and possibly the NDIS provider being banned from involvement in the sector, by being de-registered or even by civil penalties being pursued in court. Breaking the law when treating a participant can also lead to criminal charges.

Anyone is entitled to complain if they believe there are breaches of the Code of Conduct. These complaints may be made to the NDIS provider or to the NDIS Commission, so there is every possibility that misconduct will have serious consequences and you can’t afford to take any risks.

You have to ensure that all employees are made aware of the requirements of the Code of Conduct and adhere fully to the guidelines. At PROVIDERplus, we can provide the necessary NDIS Code of Conduct training for all employees, so they know exactly how to act. This can make sure you continue as a successful NDIS provider rather than being prevented from acting and suffering other penalties.


Upcoming Events

Preparing staff for audit

Date: 20/05/2022
Time: 10:00 am

Other available time: 12pm, 6pm

Get Started

Changes to midterm audits Q and A

Date: 23/05/2022
Time: 10:00 am

Other available time: 12pm, 6pm

Get Started

Stage 2 bootcamp

Date: 25/05/2022
Time: 10:00 am

Other available time: 12pm, 6pm

Get Started

Training Programs


Federal Government spends more on the NDIS

As the National Disability Insurance Scheme continues to grow at a faster rate than expected, the forecast costs are now more than $40 billion over what was anticipated for the next three years. These figures were disclosed by the government in the 2022-23 Budget handed down in Canberra this week.  These figures indicate that the […]

4 new year resolutions to transform your NDIS business

We are happy to say goodbye to 2021, it was a challenging for so many people in so many ways. Now that we have a fresh new year ahead, it’s a good time reflect on your NDIS provider business and consider how you can start off on the right foot. Here are some new year […]

Is becoming an aged care provider right for you?

The demand for quality aged care in Australia is rapidly growing. As our population continues to age, professional and competent aged care providers will be required to meet the increasing need. The COVID-19 pandemic has also put a media spotlight on the aged care industry and its growing requirements. To help ensure quality care is […]


I highly recommend this service it has been an easy journey staff are professional have very good knowledge and happy to help. I was unsure when I started this process if I could manage PROVIDERplus has been wonderful. I would highly recommend this service to anyone who ever may thinking about this journey.. do it and you'll have no regrets.
Raelene Sciberras
I have been more than impressed with the professional approach, the individual service and the hassle free journey we've had to submit our application for reaccreditation. Information was delivered well before the scheduled time and was in an easy format to understand. Nina has been a god-send, making this part of our journey so easy. We are lucky to have you working with us ?
Barcaldine Regional Council
I strongly recommend PROVIDERplus to any new NDIS service providers seeking help for registration. All the staff are friendly and professional, always approachable, really resourceful and always accessible to attend to various doubts and queries which are common for a new provider-to-be like Dolphin Wellness. The VIP membership is truly value-for-money. I can’t imagine what a messy and stressful situation it would be if we didn’t get help from PROVIDERplus! The well-prepared policies and procedures, tailor made self-assessment answers, step-by-step guidance from the registration consultants, vast amount of related forms and templates, and well organised free webinars offering practical advice on various aspects ranging from NDIS service application to business operation, you can get almost anything you need for your application. It’s definitely a wise choice for us to select PROVIDERplus!
Xiu Liu
Thank you for the webinar last week … it was truly helpful and created clarity for our business.
Fiona Jack



Since July 2020, the NDIS has been available across all states and territories. This means that the NDIS code of conduct for each state is the same.

Though some states may have their own codes of conduct, such as the Victorian Disability Worker Commission’s Disability Services Safeguards Code of Conduct which was made under the Disability Service Safeguards Act 2018, these codes have been designed to complement the NDIS Quality and Safeguarding Framework.

This means that though each state may have slightly different state-mandated codes of conduct for disability support workers and providers, they must all still abide by the NDIS Code of Conduct.

An example of this would be that support workers and NDIS providers in Queensland would need to follow the codes of conduct as outlined by their state as well as the NDIS Code of Conduct.

Anyone can make a complaint about NDIS service providers including breaches of the NDIS Code of Conduct. This includes, but is not limited to, people with a disability, family members, friends, workers, and other providers.

Workers are expected to report any breaches of the NDIS Code of Conduct to their NDIS provider.

The NDIS Commission will conduct an investigation and work with all relevant people regarding an alleged breach of the NDIS code of conduct. If a breach of the Code has been found to have taken place, the NDIS Commission may take a range of actions and sanctions to remedy the breach.

The consequences for breaching the NDIS Code of Conduct depend on the type and severity of the breach. For less serious breaches, the NDIS Commission may issue a warning or mandate that additional training is undertaken.

For more serious breaches, the NDIS Commission may take different actions, for example, taking the matter to court or issuing a ban to the person or organisation from working in the NDIS sector.

Breaches of the NDIS Code of Conduct that are criminal in nature will be referred to the police.

There is no separate NDIS Code of Conduct for workers. It is expected that all NDIS providers and workers follow the expectation outlined in the NDIS code of conduct.

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