Are there online NDIS consultant services available?

Yes. Online NDIS consultant services are widely available and have become the industry standard for registration and audit support.

Most NDIS consultancies now offer remote services ranging from hourly video advisory sessions (typically costing $150–$300 per hour) to fully managed digital registration packages. For NDIS providers, online consulting is often faster and more cost-effective than traditional in-person visits, as it utilises screen sharing for "Desktop Audits" and cloud-based portals for policy management.

The 3 Levels of Online NDIS Support

While many consultants simply move their face-to-face meetings to Zoom, true online support falls into three distinct categories. It is critical to choose the one that matches your business maturity.

• Level 1: Advisory Only (Video Calls)
  Best for quick questions or specific troubleshooting. These are usually charged by the hour.
  Pros: Low upfront cost.
  Cons: You still have to do the manual paperwork yourself.

• Level 2: Template Downloads (Static Files)
  Online stores where you purchase a zip file of generic policy templates.
  Pros: Immediate access.
  Cons: Documents become outdated the moment NDIS legislation changes (e.g., the recent PACE system rollout), you need to invest significant time to customise these documents to suit your business and the NDIS Commission does not look favourably at “off the shelf” systems.

• Level 3: Digital Compliance Ecosystems (Software + Service)
  This is the modern standard. Instead of buying static files, you subscribe to a cloud platform where consultants monitor your compliance in real-time and push updates directly to your dashboard.

Comparison: Traditional vs Digital NDIS Consulting

Why the industry is shifting away from hourly billing.

‍The Provider+ Difference

Our team includes ex-auditors and NDIS professionals who've sat on both sides of the compliance table. They know exactly what auditors look for because they used to be the ones looking.

We've helped thousands of providers get registered, pass their audits, and stay compliant long-term. [check our our case studies to see how we've helped providers like you]

How the Audit Process Works when you have engaged a Consultant 

If you engage a consultant to assist with compliance and audit preparation, the consultant is not there to complete the work for you, but is there to develop your understanding of the NDIS Practice Standards and how they need to be implemented to meet Registration requirements and to ensure participant safeguarding. 

Audit preparation with a consultant will include the following key steps:

1. Gap Analysis: Your consultant reviews your current setup via a secure portal.
2. Action: Together with your consultant, you will agree on what needs to be completed to address any gaps identified in preparation for your audit.
3. Audit Confirmation: Your auditor will confirm an audit date and provide you with the audit plan. 
4. Evidence Upload: You upload all required evidence (Worker Screening Checks, Insurance, Policies) to the shared platform.
5. Auditor Access: The Approved Quality Auditor is granted "View Only" access to your digital system to verify compliance during the audit. 
6. Consultant Support: During the audit, your consultant is available to provide you with any additional support required. The consultant will not actively participate in the audit.
7. Corrective Action Support: If there are any non-conformances raised during the audit, your consultant will provide additional support to address these.

Frequently Asked Questions (FAQ)

Technical details on remote NDIS consulting.

Can an NDIS audit be done 100% online?

For "Verification" pathways (low-risk services), the audit is almost always 100% online (Desktop Review). For "Certification" pathways (high-risk services), Stage 1 is online, but Stage 2 must be onsite, although exceptions are sometimes made for remote locations.

Is online NDIS consulting cheaper than in-person?

Yes. Online consulting eliminates travel costs (which consultants often bill for) and reduces the billable hours required for document review, as digital files are faster to search and assess than physical paperwork.

What software do I need for online NDIS consulting?

Most consultants use standard tools like Zoom or Microsoft Teams. 

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