The Risk of Choosing NDIS Consultants with the Lowest Fees?
Plenty of companies offer low-cost NDIS registration support. But choosing a consultant based on price alone often costs more in the long run.
Here's why the cheapest option isn't always the smartest one.
What cheap usually means
Low-cost NDIS registration services typically rely on templated documents with minimal customisation. You receive a pack of policies, fill in your business name, and hope for the best at your audit.
This can work if you already understand the NDIS Practice Standards thoroughly and have time to adapt everything yourself. But most providers seeking help don't fit that description.
The NDIS Commission's warning about templates
The NDIS Commission has issued explicit guidance about templated policies. They warn that applications using documents that are "the same or very similar" across multiple providers may be refused.
The Commission expects that:
- You were substantially involved in preparing the application
- You can explain the content if asked by the auditor
- Your documentation is specific to your organisation
- Policies accurately reflect how you will actually deliver supports
If the auditor recognises your policies as generic templates, or if you struggle to explain what's in your own documentation, your application is at risk.
What a failed audit actually costs
The real cost of cheap registration support shows up when something goes wrong.
If your audit identifies nonconformities, you'll need to fix them. Depending on the issues, this might mean rewriting documentation, implementing new processes, and paying for follow-up assessments. Some providers end up spending more on remediation than they saved on the original consultant.
And that's before counting the delays. Every week your registration is held up is a week you can't serve agency-managed participants.
What you're actually paying for
When you engage a consultant, you're paying for more than documents. You're paying for:
- Knowledge of what auditors actually look for
- Documentation that reflects how you actually operate
- Someone to call when the auditor asks a question you weren't expecting
- Support if something needs fixing
- Updates when legislation changes
Cheaper services cut costs by removing these elements. That's fine if you don't need them. But most providers don't know what they need until they're mid-audit and realise they're on their own.
Questions to ask before choosing on price
Instead of asking "who's cheapest?", ask:
- Does their team include people who've actually conducted NDIS audits?
- Will they build documentation around my business, or am I getting templates?
- What happens if the auditor finds problems during my audit?
- Do they support me after registration, or is it a one-time transaction?
- How many providers have they helped through this process?
The answers will tell you more about value than a price comparison ever could.
Why providers choose Provider+
Provider+ isn't the cheapest option on the market. Their team includes former NDIS auditors who provide documentation that reflects how your business actually operates, audit coaching, and ongoing support through registration, midterms, and renewals.
With more than 6,800 successful applications and a 4.9-star rating from over 950 reviews, their approach focuses on getting it right the first time.
Provider+ offers a free 30-minute consultation to assess your situation and provide a clear quote based on your specific needs.
See case studies from providers like you → https://www.providerplus.com.au/case-studies
Frequently Asked Questions
Should I choose an NDIS consultant based on price? Price alone is a poor indicator of value. Cheaper services often mean templated documents and limited support, which can lead to failed audits and higher costs in the long run.
Are cheap NDIS policy templates safe to use? The NDIS Commission warns that templated documents used across multiple providers may result in refused applications. If you use templates, you must thoroughly customise them and be able to explain the content during your audit.
What happens if I fail my NDIS audit? You'll need to address the nonconformities and may require follow-up assessments, adding time and cost. Working with an experienced consultant reduces this risk.
What should I look for in an NDIS registration consultant? Look for teams with audit experience, documentation that reflects how you actually operate, support during and after your audit, and a track record of successful applications.
Does Provider+ offer the lowest fees? No. Provider+ focuses on comprehensive support with former auditors on their team. Their pricing reflects this level of service rather than competing on cost alone.
Can I register with the NDIS without a consultant? Yes. The NDIS Commission provides free resources and the application itself is free. However, many providers find the process complex and benefit from professional support to avoid costly mistakes.
FAQs
Here is our frequently asked questions.