Cynthia Ly

NDIS Consultant

Cynthia Ly is an NDIS Consultant at Provider+ with over seven years of experience in compliance, quality assurance, and service delivery. She previously worked as a National Quality Assurance and Compliance Manager, leading teams to maintain high standards across SIL, SDA, and specialist care programs.

Cynthia has extensive expertise in regulated restrictive practices, incident reporting, medication management, and compliance frameworks. She has worked closely with the Department of Communities & Justice and the Office of the Children's Guardian, managing compliance for Specialised Substitute Residential Care (SSRC), Bail Accommodation Support Services (BASS), and Temporary Care Arrangements (TCA).

She is passionate about supporting providers with compliance strategies, audit preparation, and quality assurance, helping them deliver safe and effective services.

  • NDIS Registration, Audit Support & Policy Implementation Specialist
  • Specialist in SIL, SDA, SSRC, BASS and TCA program compliance
  • Experienced in regulated restrictive practices, incident reporting and medication management
  • Strengthens provider quality systems and supports providers through audit preparation and attendance
  • 7+ years in compliance and quality, including as National QA & Compliance Manager

What our clients are saying about

Cynthia

Cynthia Ly has been an absolute gem throughout our NDIS registration journey. From the very first conversation, she was prompt and incredibly knowledgeable. Her support has made this complex process feel manageable, and her responsiveness gave us real peace of mind.

Marie Abley

I would like to express my sincere appreciation for Cynthia and the incredible support she provided throughout the NDIS registration process. From the very beginning, Cynthia was not only professional and knowledgeable, but also patient and genuinely committed to helping me understand every step of the process. She made what initially felt like a complex and overwhelming journey so much easier to navigate. Her clear explanations, prompt responses, and ongoing encouragement gave me confidence and clarity. I truly couldn’t have done it without her.

Kim Simon

Just wanted to give a shoutout to Cynthia. She is very friendly and patient with answering all my questions, and assisting me with my application. I am excited to start my NDIS journey with the assistance of Cynthia and the other ladies on the Community+ platform.

Mariam Joya

I would like to personally express my gratitude to Cynthia Ly, who has been incredibly helpful every time I’ve had questions. She always takes the time to explain things clearly and patiently, which I truly appreciate. Her support has made a big difference in helping me feel more confident and informed throughout this process.

Heidi Duran

As a client of Provider Plus seeking NDIS registration, I had the pleasure of working with Cynthia as our consultant. Her guidance and expertise made the entire process seamless and stress-free. Throughout our interactions, Cynthia was consistently helpful, knowledgeable, and professional, always taking the time to address our concerns and answer any questions we had.

Fatemeh Rafizadeh

Cynthia and the team at Provider+ have made the NDIS registration process much easier. They are definitely experts and very well priced experts at that.

Quest Physio

Provider+ have been wonderful in assisting us in our NDIS registration journey. Not only with hands on assistance, but in continual guidance and recourses to ensure our organisation operates within the best framework possible. Our consultant Cynthia did a great job in guiding us through, and ensuring we were on the right path that would lead to success. Provider+ helped make the NDIS registration process straight forward and simple for us, so we could have more capacity to focus on supporting our clients well, which is what it's all about.

Mana Pathways

Professional Experience

Cynthia Ly is an NDIS Consultant at Provider+ with over seven years of experience in compliance, quality assurance, and service delivery. She previously worked as a National Quality Assurance and Compliance Manager, leading teams to maintain high standards across SIL, SDA, and specialist care programs.

Cynthia has extensive expertise in regulated restrictive practices, incident reporting, medication management, and compliance frameworks. She has worked closely with the Department of Communities & Justice and the Office of the Children's Guardian, managing compliance for Specialised Substitute Residential Care (SSRC), Bail Accommodation Support Services (BASS), and Temporary Care Arrangements (TCA).

She is passionate about supporting providers with compliance strategies, audit preparation, and quality assurance, helping them deliver safe and effective services.

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