How to best meet the operating requirements under the NDIS?

Review & adapt your business & Service Models with these companion resources

When organisations are complying with the requirements and reflecting best practice, then they can have greater confidence that their systems are enhancing positive outcomes for people with disabilities and organisational performance.

The NDS’s Sector Support Team has developed a trio of useful resources intending to provide practical and thought-provoking information for NDIS registered providers.

Funded by the NSW Government Industry Development Fund, these resources (launched at NDS’s Virtual Quality and Safeguarding Conference) are designed to support providers to review and adapt their business and service models to meet the operating requirements under the NDIS.

Quality and Safeguards in the NDIS – A Provider Process Guide

This guide focuses on, and can be used as a checklist for the following NDIS Quality and Safeguards Commission requirements1:

  • Conditions of registration
  • NDIS Practice Standard CORE module
  • Incident management and reportable incidents
  • Complaints management and resolution
  • NDIS Code of Conduct and guidelines for providers and workers
  • Restrictive practices and behaviour support
  • Worker screening

Business Analysis Tool

The tool can be used across a wide range of service types, and for partial or whole-of organisational self-assessment or performance review.

It can be used to;
– Analyse current systems,
– Prepare for future changes in the NDIS environment, or
– Test innovative ideas that may enhance outcomes, quality and efficiency.

Providers can take what they need and apply it to their own circumstances, as some actions may work in one setting, but not in another.

People with Disability and Support Decision-Making

Supported decision-making (SDM) is the best practice approach to enhance the ability of people with a disability to make their own decisions.

This guide is for workers, volunteers, managers and directors/ Board members of National Disability Insurance Scheme (NDIS) providers. Each section of the guide explains key aspects of supported decision-making, as well as the implications for NDIS providers.

Most of the information in this guide applies broadly across Australia and can be implemented now. It clearly states when the information is specific to NSW only – which is mostly in Section 3.